Assistant Innkeeper

About the Role

Cogent Analytics is seeking a detail-oriented and guest-focused Assistant Innkeeper to create memorable morning experiences for guests at the historic Timberholm Inn, a 9-room boutique bed and breakfast. This role is ideal for someone who enjoys the art of breakfast, thrives in a collaborative team environment, and takes pride in creating seamless, personalized experiences for guests.

• Days: 2 mornings per week, Thursday & Sunday
• Shift Length: 4 hours
• Standard Hours: 7:00 AM - 11:00 AM (breakfast served at 8:00 am)
• Ski Season Hours: 6:00 AM - 10:00 AM (breakfast served at 7:00 am)

Key Responsibilities

• Arrive early to prep ingredients and bake/cook high-quality breakfast items for guests
• Lay out and maintain the buffet breakfast selection throughout the service window
• Label and communicate allergy/special dietary needs foods clearly
• Brew coffee and have hot water available for tea/hot chocolate
• Prepare breakfast items such as scrambled eggs, pancakes, waffles, and bacon
• Restock coffee and tea stations throughout the morning
• Keep fridge items, snacks, and beverage stations fully replenished for the day ahead
• Communicate any low-inventory items or kitchen needs to leadership
• Greet guests warmly and exhibit a high standard of hospitality and professionalism
• Interact with guests during breakfast, answering basic questions about Timberholm and the surrounding areas and making them feel welcome
• Address guest inquiries or dietary needs during service with care and professionalism
• Coordinate closely with Hannah on any special requests or guest/inn concerns
• Resolve minor guest issues and escalate to the leadership team when necessary
• Efficiently handle all breakfast cleanup, including washing dishes, sanitizing cookware, and clearing tables
• Mop the kitchen floor and thoroughly vacuum the Great Room after service concludes
• Ensure all remaining food is properly stored, labeled, and put away according to food safety standards
• Coordinate regularly with Hannah/broader team on critical guest and inn related items
• Support a positive, communicative, and team-oriented work environment

Requirements & Tech Stack

• Authorized to work in the United States
• Ability to communicate in English, both written and verbal
• Valid state-issued driver’s license and current auto insurance
• Basic computer skills
• Comply with all company policies and procedures
• Exemplify a high-performance culture through words and actions
• Present a positive image as the face of Timberholm Inn
• Hospitality-minded with a focus on delivering excellent guest experiences
• Strong communicator with a warm, friendly demeanor
• Dependable for early mornings and twice weekly shifts
• Problem-solver who can handle guest concerns with professionalism
• Detail-oriented and uses time efficiently
• Physical stamina to stand for long periods, bend, lift, and handle tasks such as mopping and vacuuming

Qualifications

• Passion for cooking or baking
• Keen eye for cleanliness
• Welcoming personality