Service Inventory Planning Systems Analyst

Key Responsibilities

• System Configuration & Feature Management
• Management of service planning system data input connectivity, monitoring, and governance.
• Identify and document requirements for data feed and data management improvements, and work with internal and external teams to complete successful development and implementation.
• Evaluate the impact of configuration changes on downstream planning, execution, and reporting, and communicate impacts clearly to team members.
• Business Analysis
• Develop data quality monitoring metrics, reports, dashboards, etc.
• Perform ad hoc analytics using a variety of tools and data sources.
• Define and/or develop analytical tools in Power BI and other data visualization technologies.
• Identify opportunities to improve the data reporting landscape.
• Testing, Validation & Continuous Improvement
• Develop and implement functional testing for configuration changes, new features, and improvements.
• Validate planning outputs against business expectations and real‑world results.
• Identify opportunities to simplify configurations, standardize logic, and improve system usability and scalability.
• Documentation & Communication
• Maintain clear documentation of system configuration, planning logic, assumptions, and data developed.
• Support knowledge transfer, training, and enablement for business users and partners.
• Act as an authority for the service inventory planning system.

Requirements & Tech Stack

• Database management and/or experience with large data-intensive enterprise systems.
• Experience with service inventory planning systems such as Prophet by Baxter Planning, PTC SPM or equivalent.
• Hands‑on experience configuring or supporting forecasting, inventory optimization, or supply operations in a service environment.
• Experience translating business requirements into system logic, parameters, or configurations.
• Strong analytical skills with the ability to interpret large data sets.
• Proficiency with Excel and analytical tools.
• Experience with SQL, Power BI, Tableau, or similar tools is a plus.
• Understanding of inventory planning concepts such as demand forecasting, inventory optimization, service levels, transactional automation, and reporting.

Qualifications

• Doctorate (Academic) Degree and 0 years related work experience.
• Master's Level Degree and 3 years related work experience.
• Bachelor's Level Degree and 5 years related work experience.
• Master’s degree in Computer Science, Information Systems, Engineering or related field is preferred.