Office Administrator/Receptionist

About the Role

Arrowhead Industrial Services, USA Inc. is seeking an organized, detail-oriented Office Administrator to support daily office operations, communicate with clients and staff, and keep test reports and technical documentation organized. This is an entry-level opportunity for someone who enjoys working with people, managing details, and learning new skills.

Key Responsibilities

• Client Communication and Office Support
• Serve as a welcoming, professional point of contact for clients, visitors, and staff.
• Answer phones, greet visitors, and direct questions to the appropriate team member.
• Communicate with clients and staff by email and phone to request information, provide routine updates, coordinate documents, and follow up on outstanding items.
• Write clear, courteous emails that reflect the company’s commitment to responsive service.
• Keep relevant team members informed and follow through on requests.
• Refer technical questions, concerns, and approval requests to the appropriate staff member.
• Coordinate inbound and outbound shipments and provide general administrative support.
• Test Reports and Records Management
• Prepare and format test reports using approved templates and information supplied by technical staff.
• Check reports for completeness, consistent formatting, accurate identifying information, and required attachments.
• Apply authorized digital signatures to in-house and offsite test reports after required reviews and approvals.
• Track test reports through preparation, review, signature, distribution, and archiving.
• Organize and archive test reports and supporting records so they are accurate, accessible, and easy to retrieve.
• Maintain spreadsheets and tracking logs, and follow up on missing information or outstanding approvals.
• Send completed reports to authorized recipients and maintain related distribution records.
• Gather drawings, specifications, test results, and other documents for technical staff.

Requirements & Tech Stack

• Microsoft Word, Excel, Outlook, or similar applications.
• Clear, professional email writing and verbal communication skills.
• Attention to detail and accurate data entry.
• Good organizational skills and the ability to manage multiple tasks and follow through.
• Willingness to follow procedures, accept feedback, and learn technical processes.

Qualifications

• High school diploma or equivalent.
• Basic skills in Microsoft Word, Excel, Outlook, or similar applications.
• Clear, professional email writing and verbal communication skills.
• A friendly, service-minded approach when working with clients, visitors, and coworkers.
• Strong attention to detail and accurate data entry.
• Good organizational skills and the ability to manage multiple tasks and follow through.
• Sound judgment when handling information and knowing when to ask for help.
• Willingness to follow procedures, accept feedback, and learn technical processes.
• Experience in office administration, customer service, reception, data entry, or document management is helpful, but not required.
• An interest in a technical, testing, or industrial environment is a plus.

Hours: Monday–Friday, 7:30 a.m.–4:30 p.m., with a 30-minute to one-hour lunch break.

Location: 3537 South NC 119, Haw River, NC 27258