Customer Service Representative, Overnights

About the Role

• As a Uline Overnight Customer Service Representative, you'll build customer relationships, provide solutions, and deliver legendary service.
• Join a family-owned company where exceptional training and tools set you up for long-term career success.
• Pay: $29 to $34 per hour with significant growth and earning potential, includes a $4 Shift Differential.
• Hours: Full-Time, 4-day or 5-day on-site schedules available, includes weekends.
• Location: Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Key Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Requirements & Tech Stack

• Minimum Requirements:
• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but training is provided for eager learners.
• All positions are on-site.
• Technology: Use of world-class technology for order processing and customer interactions.

Benefits

• Complete health insurance coverage.
• 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program for professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

• Uline is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
• Uline is a family-owned company.
• All new hires must complete a pre-employment hair follicle drug screening.