Customer Service Representative

A Business Studio, founded in 2021, supports organizations in scaling through an integrated ecosystem of services, focusing on vetted staffing, financial strategy, and operational consulting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information and timely resolution of issues.
• Document customer interactions.
• Update customer records.
• Coordinate with internal teams to address service requests.
• Monitor customer feedback.
• Identify recurring concerns.
• Support initiatives to improve service quality and customer experience.
• Follow established procedures.
• Meet performance targets.
• Contribute to a positive, collaborative work environment.

Requirements & Tech Stack

• Customer Support skills.
• Experience in managing and enhancing the overall Customer Experience.
• Strong verbal and written communication skills, with clear and professional interaction style.
• Comfort with using CRM tools or customer support software and learning new systems quickly.
• Problem-solving skills.
• Attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Demonstrated reliability and punctuality.
• Willingness to work on-site in the Pune Division.

Qualifications

• Ability to work effectively and deliver reliable Customer Service.
• Skills in maintaining strong Customer Satisfaction levels.
• Prior experience in customer-facing roles and a relevant diploma or degree is beneficial.