Front Desk Receptionist

About the Role

We are looking for a friendly, professional, and well-organized Receptionist to be the first point of contact for our company.

Key Responsibilities

• Welcome and greet all clients, visitors, gaming customers, corporate clients, and business partners in a professional and friendly manner.
• Act as the first point of contact for the company and create a positive client experience.
• Handle incoming calls, emails, WhatsApp messages, and general client inquiries promptly and professionally.
• Understand client requirements and direct them to the appropriate department or concerned person.
• Manage visitor entries, appointments, meeting schedules, and reception activities.
• Coordinate with internal teams to ensure smooth handling of client requirements and requests.
• Maintain professional communication with corporate, NBFC/finance, gaming, and coworking clients.
• Maintain accurate client information, visitor records, contact details, and basic CRM records.
• Assist with client onboarding and provide basic information about company services and facilities.
• Handle basic billing, POS transactions, receipts, and payment-related coordination where required.
• Coordinate meeting rooms, coworking spaces, gaming areas, and common facilities for clients and visitors.
• Maintain confidentiality of client information, business documents, financial information, and company communications.
• Coordinate with housekeeping, security, maintenance, gaming, finance, and operations teams to maintain smooth day-to-day functioning.
• Maintain a clean, organized, and professional reception and front-office environment.
• Support management with administrative tasks, reports, documentation, printing, scanning, and data entry.
• Prepare or maintain basic daily reports relating to visitors, clients, calls, inquiries, payments, or front-office activities.
• Ensure timely follow-up on client requests and maintain good professional relationships with existing clients.
• Maintain a professional appearance, positive attitude, and service-oriented approach at all times.
• Perform any other front-office, client-relations, or administrative responsibilities assigned by management.

Requirements & Tech Stack

• Front-office management
• Client relations
• Administrative support
• Communication skills
• Organization skills
• Basic CRM knowledge
• Basic POS transaction handling
• Proficiency in Microsoft Office Suite (implied by administrative tasks)