Teller

About the Role

The Teller serves as a frontline representative of the bank, processing financial transactions, maintaining cash accuracy, and supporting customers with everyday banking needs. This role is responsible for delivering a welcoming, accurate, and customer-focused banking experience.

Key Responsibilities

• Customer Experience & Service Delivery:
• Serve as a welcoming and professional first point of contact for customers.
• Process routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of identity and available funds.
• Engage customers to understand their transactional needs.
• Educate customers on digital banking tools and self-service options.
• Assist with routine inquiries and concerns, escalating complex issues as appropriate.
• Support lobby management and answer incoming telephone calls promptly and professionally.
• Sales, Advice & Referrals:
• Engage customers in needs-based discussions to identify appropriate banking solutions.
• Partner with branch team members to connect customers with specialists for complex financial needs.
• Support branch goals by modeling strong service behaviors and effective customer engagement.
• Employee & Team Contributions:
• Collaborate effectively with team members to support branch operations and customer experience goals.
• Assist with customer flow, lobby engagement, and routine operational tasks.
• Contribute to a positive, inclusive, and respectful work environment.
• Take ownership of personal development and adapt to new tools, processes, and initiatives.
• Participate in branch meetings, training programs, and professional development opportunities.
• Operational Excellence, Risk & Compliance:
• Perform all teller transactions with precision and balance cash drawer within established guidelines.
• Protect customer and bank information, and follow all security, authentication, and dual-control procedures.
• Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
• Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements.
• Support internal audits, reviews, and regulatory requests.
• Maintain proficient knowledge of and demonstrate ongoing compliance with all applicable laws and regulations, policies, procedures, and internal controls.
• Other Duties:
• Provide support to other branches as needed for staffing levels.
• Perform other related duties as assigned or directed.

Requirements & Tech Stack

• Skills:
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems.
• Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations.
• Ability to identify customer needs and direct towards appropriate bank products and services.
• Consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
• Other Requirements:
• Ability to work flexible hours based on branch needs.
• Traveling to nearby branches may be required.
• Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required.

Qualifications

• Education, Training and Requirements:
• High School Diploma or GED required.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel.
• Reliable transportation.
• Experience:
• Prior customer service and/or banking experience preferred.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• All applicants must be 18 years of age or older.

Compensation

• Minimum USD $16.50/Hr.
• Maximum USD $21.53/Hr.
• Commensurate with experience plus potential for annual merit increase.
• Benefits include: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts.