Operational Resilience & Technical Content Intern

About the Role

The Cboe Operations team is hiring for a Technical Content Engineering and Operational Resilience Engineering intern. This intern will be an integral member of a unique, multi-disciplinary team, applying an AI and automation-first approach to technical content delivery and operational resilience. They will gain a fundamental understanding of financial exchange technology and market structure.

Key Responsibilities

As a combined Technical Content Engineering and Operational Resilience Engineering intern, you will have duties and learning opportunities across both discipline areas, as well as within the greater Operations group.

Operational Resilience Engineering Duties

• Engage in active incident investigations during the actual event and throughout the entire post-event incident lifecycle.
• Participate in blameless culture post-incident learning review meetings, documenting incident details, lessons learned, and action items.
• Regularly collaborate with global Cboe Operations personnel on Incident Management-related duties and follow-up items.
• Integrate into Cboe’s ongoing business continuity planning and disaster recovery preparedness efforts, including review of Cboe’s business impact analysis documents.
• Contribute to standardization, automation, and AI utilization across Cboe’s global Operational Resilience Engineering processes, both escalating opportunities for improvement and, where appropriate, implementing those changes.

Technical Content Engineering Duties

• Draft and edit Trade Desk notices and technical specifications, utilizing AI and XML-based content editing tools; incorporate edits to these documents based on feedback provided by Legal, Engineering, Operations, and Business staff.
• Review and update formatting, structure, and voice within technical specifications.
• Complete work tickets as assigned, consisting of general tech writing help, drafting notices, or updating technical specifications.

Other Duties

• As opportunities arise, provide support for ongoing Operations Project Management projects.

Requirements & Tech Stack

• Currently enrolled in a bachelors or masters program in a STEM (Computer Science and/or Mathematics), Communications, English, Journalism, or related major.
• Possesses exceptional oral and written communication skills.
• Demonstrated ability to learn new systems, processes, and technologies quickly.
• Has experience with, knowledge of, or strong interest in learning about computer science, computer networking, computer programming, and/or data center architecture.
• Ability to work on multiple assignments, to work well as part of a diverse global team as well as on your own, and to communicate with clarity and brevity both verbally and in writing.
• Ability to readily adapt to frequent changes in technical context and/or task priorities.
• Ability to identify related areas for potential improvement and to communicate those areas blamelessly.
• Experience working with complex technical systems, databases, and/or collaboration tools (i.e., Jira or Confluence).

Internship Program Details

• Internship program runs from June to August.
• Will wrap up with a final presentation and retreat.
• To be eligible, applicants must be enrolled in a university or college program and should not be scheduled to graduate before December of the year in which the internship takes place.
• This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Compensation

• The national new hire base pay range for this job in the United States is $22.00 - $42.00 per hour.
• In addition to base pay, eligibility for our total rewards program may include benefits such as 401(k) with a generous company match and paid sick time.