Bpo Sales Operations
ADA Tech Solutions Pvt Ltd
Pune Division, Maharashtra, India2h agovia LinkedIn
About the Role
- Role: BPO Sales Operations
- Type: Full-time, On-site
- Location: Pune Division
Key Responsibilities
- Manage and support day-to-day sales processes.
- Handle inbound and outbound calls.
- Maintain customer records.
- Track sales performance metrics.
- Coordinate with sales and customer service teams.
- Prepare reports.
- Ensure data accuracy in CRM or internal systems.
- Support lead management and conversion activities.
- Resolve customer queries related to sales.
- Monitor adherence to sales workflows.
- Contribute to process improvements that enhance efficiency and customer satisfaction.
- Meet performance targets while maintaining high service quality and professional communication standards.
Qualifications
- Strong Sales and Sales Operations skills, including lead management, pipeline tracking, and supporting the end-to-end sales cycle.
- Excellent Communication and Customer Service skills to engage with clients professionally, handle queries, and ensure positive customer experiences.
- Solid Analytical Skills to interpret data, prepare performance reports, identify trends, and support decision-making for process and sales improvements.
- Relevant experience in BPO, contact center, or sales operations environments is beneficial, particularly within high-volume call handling setups.
- Ability to work in an on-site team environment in the Pune Division.
- Adaptability, time management, and a focus on meeting targets and service-level agreements.
- A bachelor’s degree in business, commerce, or a related field is preferred.
- Familiarity with CRM tools, spreadsheets, and basic reporting will be an advantage.