Customer Service Sales Representative

About the Role

The Customer Service Sales Representative is a full-time, on-site role based in Delhi, India. This position involves engaging with prospective and existing clients, explaining insurance products, and assisting them in selecting appropriate coverage options.

Key Responsibilities

• Handling inbound and outbound calls.
• Responding to customer inquiries.
• Preparing quotes.
• Following up on leads to convert them into sales.
• Maintaining accurate records in the company’s systems.
• Coordinating with internal teams to resolve issues.
• Ensuring timely policy renewals and updates.
• Meeting defined sales and service targets.
• Providing a courteous, clear, and solution-oriented experience to every customer.

Requirements & Tech Stack

• CRM tools
• Email
• Office applications

Qualifications

• Strong customer service skills with the ability to listen actively, resolve queries, and maintain a professional, empathetic approach.
• Sales and negotiation abilities, including lead follow-up, objection handling, and closing sales in a consultative manner.
• Clear verbal and written communication skills in English.
• Proficiency in Hindi or additional regional languages is an advantage.
• Basic computer literacy.
• Prior experience in insurance, financial services, or customer-facing roles is preferred but not mandatory.
• Ability to work on-site in Delhi.
• Ability to manage time effectively.
• Ability to achieve performance targets in a fast-paced environment.
• Minimum educational qualification of a high school diploma.
• A bachelor’s degree in business, commerce, or a related field is beneficial.
• High level of integrity.
• High level of reliability.
• Willingness to learn about insurance products, regulations, and company processes.