Customer Experience Associate

Position: Customer Experience Associate

Employment Type: Full-time / Part-time

Key Responsibilities

• Assist customers with inquiries, requests, and general concerns
• Provide friendly, professional, and helpful customer support
• Respond to customer messages via email, phone, or online chat
• Provide accurate information about products and services
• Help resolve common customer issues and follow up when necessary
• Maintain positive customer relationships and improve customer satisfaction
• Record customer interactions and update information in internal systems
• Collect customer feedback and share it with the relevant team
• Support daily customer service and administrative activities

Requirements & Tech Stack

• Good verbal and written communication skills
• Basic computer and internet skills
• Friendly, patient, and customer-focused attitude
• Good problem-solving and organizational skills
• Responsible, detail-oriented, and willing to learn
• Able to work independently and as part of a team

Qualifications

• High school diploma, diploma, degree, or equivalent
• No previous experience required
• Fresh graduates are welcome to apply