Guest Service Associate F&B

About the Role

The Guest Service Associate F&B is a full-time, on-site role based at Effotel Hotel by Sayaji in Sangli.

Key Responsibilities

• Welcome guests to F&B outlets and seat them.
• Present menus and provide accurate information about food and beverage items.
• Take and process orders.
• Coordinate with kitchen and bar teams.
• Serve food and drinks.
• Ensure tables are properly set, cleaned, and reset for service.
• Handle guest queries and complaints professionally.
• Manage reservations or table bookings.
• Support billing and payment procedures.
• Follow hygiene and safety standards.
• Support special events or banquets.
• Contribute to a positive, efficient team environment focused on excellent guest satisfaction.

Qualifications

• Strong guest-facing skills, including Guest Services and Guest Service capabilities.
• Proven Customer Service skills.
• Experience with Reservations or table bookings.
• Effective Communication skills, both verbal and written.
• Prior experience in food and beverage service, restaurant, or hotel operations is preferred.
• Knowledge of basic billing and POS systems, and comfort handling cash or card transactions.
• Ability to stand for extended periods, work flexible hours, and perform duties during peak service times.
• Formal hospitality education or training (diploma or degree) is an advantage but not mandatory.