Associate

About the Role

• Full-time, on-site position based in Amritsar.
• Support daily hotel operations, including assisting guests at reception, coordinating check-in and check-out processes, responding to guest inquiries, and helping resolve service issues promptly and professionally.
• Liaise with housekeeping and food & beverage teams.
• Maintain cleanliness and presentation standards in public areas.
• Ensure guest requests are handled efficiently.
• Follow hotel policies and procedures.
• Support safety and security standards.
• Contribute to a welcoming environment that reflects the hotel’s service values.

Requirements & Tech Stack

• Hotel management systems or willingness to learn basic computer and reservation software.
• Ability to work flexible shifts, including weekends and holidays, as required by hotel operations.

Qualifications

• Ability to provide courteous, professional guest service and maintain a positive, welcoming demeanor.
• Strong communication and interpersonal skills to interact effectively with guests, colleagues, and supervisors.
• Basic organizational and time-management skills to handle multiple tasks and prioritize guest needs.
• High school diploma or equivalent.
• Commitment to maintaining professional appearance and adhering to hotel grooming and uniform standards.
• Previous experience in hospitality, customer service, or front office roles is an advantage but not mandatory.
• Additional hospitality training or certification is beneficial.