Client Servicing Executive

About the Role

The Client Servicing Executive will work with the management team to bring creative solutions to prospective clients and build the business of current clients. This role is responsible for future business generation from existing clients and contributing to client's business growth by identifying new opportunities. The executive will also be responsible for delivering company business and revenue goals.

Key Responsibilities

• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
• Contribute to client’s business growth by identifying new opportunities.
• Key Account Management.
• Coordinate with various teams (e.g., Creative, Product Development, Delivery & Fulfillment, Operations).
• Responsible for future business generation from existing clients.
• Foster a productive and empowering working environment.
• Deliver company business and revenue goals.
• Work on multiple projects simultaneously and ensure strong integration across the organization.
• Lead new business efforts and determine optimal staffing assignments for new initiatives.
• Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.
• Perform senior-level client negotiation and management.
• Data analysis and designing engagement strategies to keep the program dynamic and engaging for users.
• Work closely with backend functional teams (e.g., Creative, Technology, Procurement, Finance) and liaise tasks with the client.
• Creation and presentation of monthly program review decks and proposing engagement strategies to clients.
• Invoicing, payment tracking.

Requirements & Tech Stack

• Account Management
• Data analysis
• Presentation skills
• Negotiation skills
• Client negotiation
• Speaking skills
• Writing skills

Qualifications

• 0-2 years of experience in client servicing and account management.
• Prior experience in growing accounts and mining new opportunities within existing accounts.
• Any Graduate/Post Graduate/ MBA is preferred.
• Exceptional Customer Service and Relationship building experience.
• Experience in traditional advertising, direct marketing, or similar media environments is a plus.
• Agency background is highly preferred.
• Good communication skills.
• Good interpersonal skills.
• Active problem-solving skills.
• Customer Focus.
• Ability to handle pressure.