Front Office Associate

About the Role

The Front Office Associate is responsible for delivering a welcoming and efficient experience for all guests at the resort’s reception area. This full-time, on-site role is based in Sohna.

Key Responsibilities

• Manage check-in and check-out processes.
• Handle room assignments.
• Process payments.
• Address guest inquiries and requests.
• Answer and route phone calls.
• Provide accurate information about resort services and local attractions.
• Coordinate with other departments to ensure smooth daily operations.
• Maintain a clean and organized front desk.
• Resolve guest concerns professionally.
• Uphold brand standards in every interaction.

Requirements & Tech Stack

• Professional phone etiquette.
• Effective communication skills.
• Hands-on experience or aptitude in guest check-in and check-out procedures.
• Basic billing and reservations handling.
• Strong interpersonal skills.
• Courteous manner.
• Ability to stay calm and organized in a busy front office environment.
• Basic computer skills.
• Knowledge of hotel management systems is beneficial.

Qualifications

• Strong customer service and receptionist duties skills, with a focus on creating positive guest experiences.
• A high school diploma or equivalent is required.
• Ability to work flexible shifts, including weekends and holidays.
• A professional appearance consistent with resort standards.
• Prior experience in hospitality or front office operations is preferred.
• Additional training or certification in hospitality management is an advantage.