Customer Support Executive
Talents Villa Staffing Solution
Agra(Sikandra), Jaipur(Pratap Nagar)0–4 yrs49m agovia Naukri
About the Role
Provide customer support through various channels such as email, chat, and phone calls.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Work on international processes including US process, blended process, and domestic BPO projects.
- Perform data entry tasks accurately and efficiently.
- Participate in cold calling campaigns to generate leads for sales teams.
Requirements & Tech Stack
- Ability to work on multiple processes simultaneously including voice processing, non-voice processing (email/chat), outbound calling (cold calling).
- Basic computer knowledge with familiarity with backend systems.
Qualifications
- 0-4 years of experience in CSE (Customer Support Executive) role or related fields like back office, banking process, BPO industry.
- Strong communication skills with excellent verbal and written English proficiency.