(USA) Freight Flow Associate

About the Role

The Freight Flow Associate at Sam's Club is responsible for ensuring the efficient flow of merchandise within the facility, maintaining store standards, and providing excellent member service.

Key Responsibilities

• Complies with company policies, procedures, and standards of ethics and integrity.
• Operates forklift following company standards and guidelines for safely picking up, moving, placing, and positioning merchandise pallets.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
• Identifies priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, and determining/recommending ways to address improvement opportunities.
• Adapts to and learns from change, difficulties, and feedback.
• Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers by managing inventory flow.
• Follows company policy and procedures for utilizing equipment appropriately, merchandising, working inventory exceptions, correcting shelf capacities, and completing/retaining required paperwork, logs, and other documentation.
• Provides member service by acknowledging members, identifying needs, providing guidance and support on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues/concerns, and promoting products and services.
• Maintains the safety of the facility according to company policies and procedures by conducting safety sweeps, following forklift spotting procedures, and handling/disposing of hazardous materials.
• Follows company steel standard guidelines and corrects/reports unsafe situations to management.
• Maintains the sales floor and merchandising presentation in accordance with company policies by properly zoning, stocking/rotating merchandise, removing damaged/out-of-date goods, setting up/cleaning/organizing product displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise.
• Ensures prominent display of promotional and seasonal merchandise.
• Processes defective merchandise.
• Follows company and regulatory policies and procedures for sanitation and food safety.
• Monitors the area for shrink, security risks, and safety concerns.
• Ensures club pickup orders are filled by assisting with picking and staging orders, ensuring products are selected/staged correctly, and that Merchandising Associates pick orders within acceptable timeframes.
• Performs occasional audits for accuracy.
• Handles, moves, and displays goods in safe and correct ways.
• Tracks goods, maintains instock levels, and controls shrinkage in a timely manner.
• Reports poor inventory practices and low instock levels in assigned areas.
• Uses inventory tools and equipment in safe and correct ways.
• Maintains and operates forklifts in safe and correct ways.
• Reports poor or unsafe conditions or practices in assigned areas.
• Notifies management when forklifts are not in proper working order.
• Proactively identifies and engages customers needing help with technology services and items.
• Models and helps others with technology services.
• Identifies shrink opportunities and problems with products, services, and work areas, and takes steps to fix them.
• Properly maintains equipment, ensures products are organized and stocked correctly, and promptly fixes any problems.
• Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
• Creates opportunities for all associates to thrive and perform, helping to attract the best talent.
• Works as a team, building strong and trusting relationships, and communicating with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing, and mentoring others, recognizing contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling Walmart values.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team's ability to deliver on purpose.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Forklift Certification (90 days of prior experience)
• Ability to safely utilize pallet jacks.

Qualifications

• Must be 18 years of age or older.

Preferred Qualifications

• Customer Service Experience
• Retail Experience
• Supervising a team