AV Technician

About the Role

The University of Wisconsin-Stout Polytechnic is seeking an AV Technician to support the digital learning environment and instructional media needs of instructors and students. This position will provide support for instructional and classroom audio-visual (AV) technology, including recommending solutions, troubleshooting, training, and consultation. The role involves assisting with the planning and design of AV technologies in all classrooms, labs, and meeting rooms, as well as providing video support in learning environments. This position reports directly to the Teaching, Learning and Technology Director and requires work to be performed on-site at the UW-Stout Polytechnic campus in Menomonie, Wisconsin.

Key Responsibilities

• Integrates, maintains, monitors, and troubleshoots moderately complex, routine, and varied services, systems, networks, applications, and instructional technology, including control systems and hardware for audio-visual (AV), videoconferencing, and distance education.
• Provides technical skills to troubleshoot audio, video, media control systems, and instructional media hardware in the learning environment.
• Provides media and AV solutions that support instructional activities, ensuring alignment with pedagogical goals and technology standards.
• Maintains and operates technical systems and infrastructure.
• Participates in campus projects and initiatives by representing instructional technology design, needs, and principles.
• Consults with faculty, staff, and students to plan, design, and implement AV and AI-enabled instructional technologies for classrooms and learning spaces.
• Consults with faculty, staff, and students on audio, video, and visual design and production strategy.
• Provides training to instructors and staff on instructional technology applications, systems, media hardware and software, and best practices that support the digital learning environment.
• Participates in the evaluation of new vendor software releases and impact. Documents and communicates system enhancements and changes.
• Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations.
• Configures, maintains, upgrades, develops, and tests IT systems, infrastructure, and services in alignment with industry best practices.
• Creates and updates instructional support documentation and materials, including tutorials, user guides, and other web-based resources.
• Assists in the planning, development, and management of classroom media strategies, including scheduling, maintenance, lifecycle replacement, and resource allocation.
• Maintains inventory for replacement and upgrade of AV and media equipment in learning spaces, ensuring compliance with university standards.
• Contributes to the assessment and evaluation of instructional technology effectiveness, gathering feedback, and making recommendations for improvements.
• Partners with stakeholders to pilot the implementation of AI-enabled and emerging instructional technologies.
• Serves as a point of contact for internal and external stakeholders to identify needs, provide solutions, and communicate issue updates and resolutions.
• Assists with the planning and implementation of small to medium technical projects.
• Performs related work as required to support the activities of Learning Technology Services (e.g., video support, AV and media classroom technology, Learning Glass).
• Participates in ongoing professional development to stay current with emerging trends in instructional technology.
• Requires the ability to move and carry equipment (up to 30 lbs.) and navigate environments when installing systems, including standing for periods of time, climbing ladders, and using power tools.

Requirements & Tech Stack

• Associate’s degree or equivalent experience.
• Familiarity with emerging AV technology.
• Experience with presentation technology using control systems such as Crestron, Extron, and Q-SYS.
• Strong customer service skills.
• Ability to troubleshoot and solve problems.
• Familiarity with AI and its use in higher education technology software and hardware.

Preferred Qualifications

• Familiarity with distance education, audio/video conferencing systems.
• Experience working with the administration of video conferencing platforms such as Teams, Zoom.
• Experience training the use of classroom technology.
• Experience working with secure network enterprise systems.
• Understanding of instructional learning principles.
• Multimedia support experience, preferably with higher education.
• Experience supervising others.
• Demonstrated organizational skills with the ability to manage complex tasks and projects.
• Demonstrated exceptional oral, written, interpersonal communication skills.
• Familiarity with AI use in higher education technology.