Retail Customer Service Associate

POSITION SUMMARY

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Deliver a positive customer experience.
• Utilize consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.
• Operate and maintain a wide variety of equipment.
• Move boxes and equipment.
• Stock materials.
• Manage the production queue and output.
• Manage complex projects.
• Manage retail supply.
• Complete assigned tasks based on priority.
• Take orders, coordinate activities, provide pricing and product information, and recommend appropriate FedEx Office products and services.
• Assist in the training of store team members.
• Assemble parcels and prepare goods for shipping.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail Store.
• Process financial transactions using a Point of Sale terminal (POS).
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and may assist with financial reporting.
• Follow FedEx Office standard operating procedures.
• Perform multiple tasks simultaneously.
• Look for opportunities to improve knowledge and skills.
• Operate with minimal supervision.

Requirements & Tech Stack

• Knowledgeable in print, signs & graphics, and shipping.
• Able to operate and maintain a wide variety of equipment.
• Experience with Point of Sale (POS) terminal.
• Experience with printing, binding, and other related equipment.
• Experience handling cash and making change.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours.

Additional Details

• Pay: $19.70 - $23.17/hr