Service Team

About the Role

Join the Service Team and help create a warm environment for guests, providing great service. Thrive in a safe and supportive work environment. There's always something new to learn, do, and accomplish. We offer training for those without experience and opportunities to gain skills that help you rise in your career. You'll also have the chance to impact your community through our Panda Cares initiative.

Key Responsibilities

• Provides exceptional dining experience to Guests – Greeting Guests, Serving food and handling payments at cash register
• Maintains the cleanliness and appearance of the store
• Follows Operations Standards and Safety Procedures to serve fresh and quality food
• Works efficiently in a fast-paced kitchen environment, and may work at different positions – Front counter, Drive Through or Kitchen
• Works effectively with team members to meet daily goals in a fun, positive environment.

Requirements & Tech Stack

• Friendly and helpful team members
• Operations experience is a plus
• Some high school education
• Food Handler certification may be required depending on local requirements

Qualifications

Physical Requirements & Work Environment:

• Counter areas can be hot with steam from steam tables and food vapors.
• Workspace is restricted, and employees are generally expected to remain standing for long periods.
• Ability to prepare hot and cold foods, use a Chinese cook knife and other kitchen equipment.
• Ability to work quickly without losing accuracy.
• Ability to lift up to 50 lbs.
• Ability to stand up to four hours.
• Ability to reach across counter tops measured at 36 inches to serve customers.
• Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high.
• Ability to work in a fast-paced work environment.
• Possess effective verbal communication skills.
• Ability to adapt to a dynamic environment with changing priorities.
• Ability to manage conflicts/difficult situations.

Benefits & Perks

• Flexible schedules
• Great pay
• Free meals while working
• Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
• Health Care and Dependent Care Flexible Spending accounts
• 401K with company match
• Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
• Associate discounts for many brands
• Referral bonus for eligible associates
• Opportunity to give back to your community
• Hands-on paid training
• On-Going Career & Leadership Development
• Opportunities for growth into management positions