Medical Assistant, PRN

About the Role

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician. Supports in other areas of the facility as needed, including registration and referral management. Requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. Ensures every patient receives quality clinical care and an excellent patient experience.

Key Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Perform routine medical procedures as ordered by treating clinician
• Triage emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the treating clinician
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices, and testing processes
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• Assist with patient flow and volume
• Keep patients informed of expected wait times
• Perform clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training, including monthly clinical competency training

Requirements & Tech Stack

• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook
• Data entry into various systems/applications

Qualifications

• Education Level: Vocational/Technical/Business School
• Graduate of an accredited medical assistant program with completion of an externship is highly preferred.
• Alternatively: at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment).
• Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) is preferred
• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and ability to deal with people tactfully and professionally
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear, and professional manner
• Teamwork focus with peers and center leadership team
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection