Medical Assistant, PRN

About the Role

• Vital member of the patient care team.
• Play a crucial role in providing exceptional care to patients.
• Improve the health of America's workforce, one patient at a time.
• Make a meaningful difference in the lives of patients.
• Efficient and accurate delivery of one-on-one patient care.
• Thriving in a fast-paced environment.
• Ensure every patient receives quality clinical care and an excellent patient experience.

Key Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing, including but not limited to:
• Vaccines and injections
• Phlebotomy
• PFTs
• Audiogram testing
• Respirator fit testing
• Perform rapid screening tests (e.g., influenza, strep, mono, glucose).
• Assist providers during examination and treatment.
• Perform routine medical procedures as ordered by the treating clinician.
• Triage emergent patients as needed.
• Prepare and assist clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician, in accordance with state regulations.
• Complete quality assurance activities on equipment, medical devices, and testing processes.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.
• Maintain and operate all medical devices and equipment, including calibration and record keeping.
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Assist with patient flow and volume in partnership with center leadership.
• Keep patients informed of expected wait times.
• Perform clerical tasks in both the front and back office associated with patient care and proper record keeping.
• Ensure accuracy in documentation.
• Perform front office duties:
• Greet patients
• Obtain authorization
• Check in/out
• Communicate wait times
• Answer multi-line telephone system
• Distribute employer results/paperwork
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Complete any applicable training, including clinical competency training that occurs monthly.

Requirements & Tech Stack

• Medical Support Specialist (MSS) role.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook).
• Data entry into various systems/applications.

Qualifications

• Education Level: Vocational/Technical/Business School.
• Graduate of an accredited medical assistant program with completion of an externship highly preferred.
• OR at least one year of direct patient care experience as a medical assistant.
• OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations).
• Customarily has at least six months or more of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Working knowledge of occupational medicine requirements (state specific) preferred.
• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills.
• Ability to deal with people in a manner that shows tact and professionalism.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Able to communicate both verbally and in writing in a clear and professional manner.
• Teamwork focus with peers and center leadership team.
• Ability to maintain working relationships with all levels of colleagues.
• Must participate in initial and ongoing training as required.
• Obtain all certifications required of Medical Support Specialists, including but not limited to:
• Drug Screen Collection
• Breath Alcohol Certification
• Hair and Oral Fluids Collection