Supervisor, Operations

About the Role

• Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard.
• Position is full-time and on-site.
• Directly supervises 20+ employees in the area of Operations.

Key Responsibilities

• Maintain adequate records of inventory adjustments – cycles, physicals and catch weight audits performed.
• Assist with Inventory Control. Maintains inventory accuracy. Maintain Supply Areas.
• Maintain computerized records of inventory.
• Perform cycle count, investigate variances, adjust inventory records as required.
• Review inbound appointment log and open order report each day to plan work activities.
• Plan inbound and out bound schedules accordingly to meet customer metrics.
• Determine staffing needs based on work load and schedule staff accordingly.
• Assign workers to specific duties based on work load and shipping schedules.
• Review and update operational procedures as necessary and ensure they are communicated to and understood by the warehouse associates.
• Track productivity and qualify performance by individual, function, and department.
• Work with Inventory Control to ensure the highest level of inventory accuracy possible.
• Manage payroll of department.
• Advise employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
• Trace history of items to determine reasons for discrepancies between inventory and stock control records and recommend remedial actions to resolve discrepancies.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Issue written and oral instructions.
• Ensure that proper safety procedures are followed.
• Maintain harmony among workers and resolve grievances.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements & Tech Stack

• Hopedale, MA
• Sunday-Wednesday 4pm-2:30am or Wednesday- Saturday 4pm-2:30am
• Schedule will vary based on business needs. Flexibility in availability is required.

Qualifications

• High school diploma or general education degree (GED).
• One to three months related experience and/or training.
• Equivalent combination of education and experience.