At Your Service Center Associate, Apache

About the Role

As an At Your Service Center Colleague, you are integral to delivering a seamless and personalized shopping experience. You will support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy’s service standards. This role demands strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You will thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

Key Responsibilities

• Prepare the At Your Service area by ensuring it is clean, organized, and ready for customers.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions to support the team and engage customers.
• Welcome customers with genuine hospitality, initiate conversations, and build relationships.
• Assist customers with all aspects of total store fulfillment, including Buy Online Pickup In Store (BOPS).
• Be proficient in all systems required to complete transactions.
• Maintain the collection area's organization for a friction-free customer pickup experience.
• Recover merchandise and keep pickup and return areas clean.
• Ensure timely completion and curbside delivery of BOPS orders.
• Share Loyalty program benefits with customers.
• Ensure customers have everything they need and provide a sincere thank-you.
• Support teammates with honesty, care, and collaboration.
• Strive for continuous improvement, achieve sales goals, and learn from colleagues.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors in English.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Ability to make prompt, sound decisions in real-time to effectively address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Resourcefulness and eagerness to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Comfortable handling electronic devices.
• Frequent use of computers and other technology, including handheld equipment and cash register.
• Ability to process register transactions.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Qualifications

• Enjoy meeting people, learning about them, and sharing information.
• Open to starting new ventures and adapting to changing priorities.