At Your Service Center Associate

About the Role

As an At Your Service Center Colleague, you are integral to delivering a seamless and personalized shopping experience. You will support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, all while upholding Macy's service standards. This role thrives in a fast-paced environment requiring strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. Flexibility in working various shifts, including nights, weekends, and holidays, is essential.

Key Responsibilities

• Greet teammates warmly and ensure the At Your Service area is clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay updated on trends and promotions.
• Welcome customers with genuine hospitality, make eye contact, and initiate personal conversations to build relationships.
• Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up In Store.
• Be proficient in all systems needed to complete transactions.
• Ensure the collection area is organized for a friction-free customer pickup experience.
• Recover merchandise and maintain the cleanliness of pickup and return areas.
• Ensure timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
• Share Loyalty program benefits and ensure customers have all they need.
• Support teammates with honesty, care, and collaboration.
• Strive for continuous improvement, take pride in work, achieve sales goals, and learn from others.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Help keep the shopping space clean, organized, and inviting.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Ability to make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, adaptable to changing priorities.
• Ability to work independently and as part of a team.
• Comfortable handling electronic devices with no problem.
• Computers and other technology, including handheld equipment and cash register.

Qualifications

• Talking
• Lifting
• Constant moving
• Standing (at least two consecutive hours)
• Reaching with arms and hands
• Lifting at least 25lbs
• Stooping
• Kneeling
• Crouching
• Climbing ladders
• Reaching above eye level
• Close vision
• Color vision
• Depth perception
• Focus adjustment
• Ability to process register transactions

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.