Retail Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This role involves interacting with customers, maintaining store standards, and assisting with various operational tasks as needed.

Key Responsibilities

• Prioritize safety and practice safe behaviors in all actions.
• Maintain a high level of awareness on the sales floor to ensure a safe and secure shopping environment.
• Ensure clear egress to emergency exits and report/correct unsafe conditions.
• Treat all customers and associates with respect and courtesy, maintaining a friendly and professional demeanor.
• Greet customers, make eye contact, smile, and thank them during register transactions.
• Assist customers with merchandise, answer questions knowledgeably, and process transactions efficiently.
• Respond promptly to customer service calls and handle customer issues courteously.
• Represent and support the company brand at all times.
• Perform cleaning tasks to maintain merchandise, customer, and team areas (e.g., sweeping, mopping, dusting, wiping counters).
• Maintain a professional appearance and adhere to the company's dress code.
• Perform daily assigned sizing and recovery tasks to ensure an organized store with proper merchandising.
• Expedite newly received merchandise to the sales floor efficiently and merchandise items according to presentation guidelines.
• Maintain merchandise and brand familiarity to assist customers.
• Understand and adhere to the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies and procedures.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions.
• Maintain high awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices.

Requirements & Tech Stack

• PDTs
• Registers
• PCs

Qualifications

• Ability to effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all store equipment.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates working Stockroom shifts must be able to regularly push, pull, and lift more than 20 pounds.