Problem Resolution

About the Role

The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse. They are responsible for ensuring all cartons/inventory are correct and accurate in a timely manner.

Shift Details

• 1st Shift: Monday - Thursday 7:00 am - 5:30 pm

Key Responsibilities

• Accurately use and operate a RF scanning device, Microsoft Surface/Computer/Beumer PC interface, and SCI to identify problems and fix errors.
• Recognize and communicate reoccurring issues to Lead, Utility, and/or Supervisor, including monitoring for an increase in problem cartons.
• Put away overages, fix inventory discrepancies, and cycle count Speed Cell locations.
• Prioritize tasks to complete goals within set time limits.
• Use knowledge about Divisions, SKUs, and sizes to complete assigned tasks.
• Use knowledge about PO, PPC, and product description to complete assigned tasks.
• Properly follow company and OSHA safety procedures.
• Follow daily procedures and protocols as set forth in job orientations and trainings.
• All other duties as assigned.

Physical Demands

• Required to stand (stationary position) during scheduled hours.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to communicate using various methods.
• Kneeling, stooping, using stairs, reaching, pulling, and moving weights of 0-25 pounds constantly and 25-40 pounds occasionally and over 40 pounds seldomly with or without assistance.
• Ability to move up to 40 pounds at least 25 feet in distance occasionally with assistance.

Work Environment

• Works in a warehouse setting with limited outdoor exposure.
• Routinely uses standard warehouse equipment such as hand trucks, box cutters, RF scanner, and tape dispensers.

Requirements & Tech Stack

• RF scanning device
• Microsoft Surface/Computer/Beumer PC interface
• SCI
• PO
• PPC
• Divisions, SKUs, and sizes
• OSHA safety procedures

Qualifications

• High School Diploma or GED.
• 6+ months of previous experience in a warehouse facility (strongly preferred).
• Able to work in a fast-paced environment.
• Ability to read, write, conduct business-related mathematics, and analyze data as required.
• Basic proficiency in speaking and understanding English to comprehend safety instructions, participate in safety drills, and effectively communicate in emergencies.