Customer Service Intern
Crossing Infotech
IndiaFresher1h agovia LinkedIn
About the Role
Crossing Infotech is hiring a Customer Service Intern for a full-time remote internship in India.
Job Details
- Job Title: Customer Service Intern
- Duration: 1 to 3 months
- Stipend: INR 14,500 to INR 16,000 per month
- Employment Type: Full Time (Internship)
- Work Mode: Remote
- Location: India (Remote)
- Experience Level: Internship / Entry Level
Key Responsibilities
- Handle customer queries, requests, and complaints through phone, email, and chat in a polite and professional way.
- Create, track, and update support tickets using ticketing and CRM tools.
- Resolve customer issues within the set time and follow up until they are closed.
- Follow support guidelines, scripts, and quality standards in every customer interaction.
- Escalate complex issues to the right team member with complete details.
- Maintain customer records and prepare daily and weekly service reports in Excel or Google Sheets.
- Collect customer feedback and suggest ways to improve the customer experience.
- Work with the team to understand requirements and deliver tasks on time.
Requirements & Tech Stack
- Good spoken and written English communication skills.
- Basic understanding of customer service and handling customer queries.
- Basic knowledge of MS Office or Google Workspace.
- Familiarity with ticketing systems or CRM tools.
- Patience, active listening, and a problem-solving attitude.
- Ability to work in a remote setup with a laptop and stable internet connection.
Good to Have
- Experience with tools such as Zendesk, Freshdesk, or HubSpot.
- Basic knowledge of Excel or Google Sheets.
- Typing speed of 30 words per minute or more.
- Any customer service course, certification, or internship experience.
Eligibility
- Students and recent graduates in BBA, B.Com, BA, B.Sc, BCA, B.Tech, or any related field.
- Freshers interested in building a career in customer service.
- Candidates with a laptop or computer and a stable internet connection.
Benefits
- Monthly stipend of INR 14,500 to INR 16,000.
- Internship completion certificate.
- Hands-on experience on live customer service projects.
- Remote work from anywhere in India.
- Guidance and mentorship from the team.