Salesforce Quality Assurance Analyst

About the Role

When a user tries a new system, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful information systems and that means rigorous testing. That’s why we need you, an experienced quality assurance analyst who knows how to thoroughly test software and ensure that our team releases the best system possible. As a quality assurance expert, you’ll work with a varied team that evaluates developed systems for national defense.

Key Responsibilities

• Develop and implement a test plan based on functional specifications.
• Using requirements analysis, generate problem resolutions.
• Track quality assurance standards to observe how the system performs.
• Document the results and communicate defects to the development team.
• Expand upon your experience in various types of testing, including performance, accessibility, usability, user acceptance testing, and testing process improvement.
• Document and solve system deficiencies.

Requirements & Tech Stack

• Secret clearance
• HS diploma or GED
• Experience testing Salesforce applications, including Sales Cloud, Service Cloud, or custom configurations.
• Experience documenting defects, tracking resolution, and validating fixes with developers and business stakeholders.
• Experience with Agile delivery and QA tools such as Jira, Salesforce testing tools, or automated test platforms.
• Ability to develop and execute test plans, test cases, and regression testing for releases and enhancements.

Nice to Have

• Experience with automated testing tools such as Selenium, Provar, or Copado.
• Experience with API and integration testing using tools such as Postman.
• Experience supporting Salesforce implementations for federal or other regulated customers.
• Salesforce Administrator, Platform App Builder, or Platform Developer Certification.