Loan Operations Specialist 1

Key Responsibilities

• Serve as the main point of contact for detailed loan inquiries, history research, and core loan system questions.
• Provide follow-up to ensure all needs are met efficiently.
• Serve dealers face-to-face with payoffs and drafts for collection.
• Process mailed-in and automated report items for deposit and/or payments to applicable accounts, including credit insurance payments, consumer loan payoffs, and total loss settlements.
• Establish new consumer loans by ensuring accurate information is set up and in relevant systems.
• Ensure salability of collateralized consumer loans.
• Review and complete loan correction requests, rate modifications, and payment error research.
• Comply and submit required documentation and information to associated vendors for credit insurance and total loss claims.
• Produce standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests.
• Maintain product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines.
• Verify title work documentation in conjunction with new loans and complete lien filings with the local tax office.
• Ensure accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers.
• Comply and submit lien reports to the finance department for review.
• Release liens on collateral items both physically and via electronic methods once loan agreements have been satisfied.
• Categorize, file, and retrieve required paper documents from the paper vault.
• Complete quality checks of various documents stored within the optical system.
• Process incoming oil and gas drafts for collection with outside financial institutions.
• Ensure proper follow-up is completed on outstanding items.

Requirements & Tech Stack

• Microsoft Office Suite
• Microsoft Excel (extensive experience, including creating and managing large data sets)

Qualifications

• High School diploma or equivalent
• Six months to two years job-related or similar experience
• Strong working knowledge of relevant software
• Passion for accuracy
• Substantial ability to prioritize tasks and solve complex problems
• Ability to handle and maintain confidential information in a sensitive manner
• Ability to add, subtract, multiply, and divide numbers, using money and other forms of measurement
• Mental alertness and adaptability to office work environment
• Effective oral, written, and interpersonal communication skills
• Ability to carry out instructions, interpret documents, understand procedures, and speak clearly
• Valid Driver's License
• May require travel up to 10% in local and regional areas.
• Occasional after-hours work may be required.