Patient Services Associate, Site)

About the Role

• Patient Services Associate - Middletown, CT (On-Site)
• Bilingual Required (Spanish/English)
• Full Time
• Compensation: $23.00/hr

Key Responsibilities

Patient Experience

• Provide exceptional customer service to all patients, visitors, and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and visitors and assist them as appropriate.
• Review schedules to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update, and document patient demographics, insurance information, and forms.
• Review and complete Telephone Encounters (TEs) timely and accurately.
• Reconcile patient visits daily.

Insurance

• Verify active insurance coverage and status and keep information updated.
• Collect patient payments, balances, and copays.
• Assist patients with payment plans/sliding fee applications and ensure applications are up-to-date.
• Complete end-of-day reporting and ensure records balance.

Phones

• Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines.
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols.

HIPAA

• Consistently ensure and maintain patient confidentiality.

Other

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
• Support Operations Manager in monitoring inventory of supplies for the office.
• Meet and exceed assigned individual and departmental goals.
• Other duties and projects as assigned.

Requirements & Tech Stack

• Bilingual skills, Spanish speaking, required.
• Experience with Microsoft PowerPoint, Excel, Word, preferred.
• Experience with electronic health record (EHR) system.

Qualifications

• Associates degree, medical office or medical assistant degree required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem-solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.

Physical Requirements/Work Environment

• Schedules vary, based on current needs of the site.
• 1 Saturday shift per month is required.
• Minimal physical effort. Must be able to operate computer and telephone continuously.
• Regular regional travel as necessary.