Sales Associate (Bilingual in Spanish)

About This Role

Ria Money Transfer is seeking a full-time Sales Associate to join their growing team. This role is responsible for promoting and processing all products and services offered by Ria to ensure excellent customer experience. The role includes administrative and office support functions, serving customers, internal departments, other branches, and stores. The Sales Associate will also be responsible for communicating key information to senior staff and assisting with various assigned tasks, contributing to meeting or exceeding monthly performance targets.

Key Responsibilities

• Interact with customers face-to-face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
• Accurately verify or enter customer information on systems.
• Courteously assist customers with various inquiries, including questions about services, service cancellations, or other Ria locations.
• Recognize and propose solutions for problems, issues, or complaints during inquiries, or escalate to the management team.
• Keep up-to-date with Ria’s products, services, and policies.
• Balance the cash register and prepare cash for bank deposit.
• Prepare daily transactions record.
• Perform other duties as assigned or requested.

Requirements & Tech Stack

• Experience engaging customers in Spanish and English.
• Excellent communication skills, both verbal and written.
• Some computer experience using MS Word and Excel, phone, and other office equipment.
• Ability to work in a team environment, as well as independently.
• Ability to work a flexible schedule (e.g., weekends, holidays, extended working hours) and regular attendance are essential.
• Ability to learn quickly and follow instructions.
• Ability to work in a fast-paced environment.
• Highly organized with attention to detail.
• Strong customer service skills.

Qualifications

• Customer service experience face-to-face (Preferable but not required).
• Experience handling cash, balancing a register (Highly preferable but not required).

Working Conditions and Physical Demands

• Sedentary work in an office environment.
• Ability to lift up to 15 pounds.
• Manual skills required to operate computers and phones.
• Frequent face-to-face interaction with customers.
• Individuals may need to sit, stand, or bend as needed.
• May perform work for extended periods of time as a solo team member.