Customer Service Representative

Job Title: Customer Service Representative

Department: UF Urgent Care (Main Campus)

Employment Type: Full-time

Shift: Days

Overview

The Customer Service Specialist is responsible for delivering exemplary customer service by greeting and assisting patients and visitors, answering a high volume of phone calls, scheduling patient appointments, and overseeing other daily operations of the front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.

Key Responsibilities

• Answers a high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
• Gathers complete and accurate patient demographic and information.
• Verifies / identifies insurance plans and obtains benefit information.
• Interacts with patients and insurance companies over the phone including referral and authorization management.
• Takes and accurately records patient payments for balances during check-in or check-out.
• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
• Clearly and concisely communicates with physicians and staff regarding any patient-related issues.
• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.
• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Qualifications

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 year Medical Practice Clerical experience

Preferences

• 1 year clerical experience in a health care setting