Customer Service Representative Warehouse Phone Operator

About the Role

Answer multi-phone lines and assist customers.

Key Responsibilities

• Participate in an on-call rotation and respond to emergency calls on an on-call basis.
• Talk with customers by phone and receive orders for delivery, pick-up, discontinuance, maintenance, or changes in service.
• Fill out order forms, determine charges and coverage for services requested, and insert data into the information system.
• Refer complaints of service failures to designated departments for investigation.
• Create patient records.
• Communicate with Insurances and other Organizations regarding equipment or service selection.
• Schedule deliveries, pick-ups, discontinuances, maintenances, or changes in service.
• Participate in traditional and e-learning programs.
• Work effectively with other company employees, managers, and departments.
• Perform all job functions with Company Mission, Vision, and Goal Statements in mind.
• Maintain regular worksite attendance.

Requirements & Tech Stack

• Practical knowledge of computers and software applicable to the industry.
• Ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures.
• Ability to work a flexible schedule, as needed.
• Demonstrated effective time management skills while working independently with minimal supervision.
• Proficient ability to foster professional working relationships utilizing strong interpersonal and communication skills organization-wide.
• Ability to work in a standard office setting and use standard office equipment, including computers, fax and copy machines.
• Stamina to maintain attention to detail despite interruptions.
• Strength to lift and carry files.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the phone.
• Manual dexterity to perform job functions.
• Stamina to frequently sit for extended periods of time.
• Proficient ability to understand, interpret, and apply an extensive array of complex mathematical instructions and information through analytical collection of factual data to produce logical solutions and/or conclusions.
• Proficient ability and practical knowledge of computer use.
• Ability to learn quickly and proficiently to use company specific software programs and any other handheld or technology tools as required for completing job tasks.
• Proficiency and productivity in a fast-paced environment with unscheduled interruptions.
• Maintain acceptable judgment, responsibility, and assumption for decisions, consequences, and results.
• Good organization, time management, and communication skills.
• Occasionally an adjusted work schedule is required to accommodate company needs.

Qualifications

• High school diploma or general education degree (GED).
• Three to six months industry related work experience and/or training; or equivalent combination of education and experience.
• No professional certificate or licensure required, although preferred.
• Proficient ability to apply mathematical concepts such as basic algebra and geometry to tasks like calculating figures and amounts, discounts, interest, commissions, proportions, percentages, area, circumference, and volume to practical situations.