Transportation Customer Specialist I

About the Role

Positions in this job family are assigned responsibilities related to providing professional and technical services and assistance related to commercial transportation operations for registrants/carriers in the United States and 10 Canadian Provinces. Assistance provided is related to vehicle registration, inter/intra state authority, and various international programs.

Key Responsibilities

• Provides technical assistance to registrants/carriers by preparing and processing applications for apportioned registration, intrastate for-hire/private carriers, household goods carriers, and/or interstate UCR registrations.
• Reviews, audits, and edits forms to verify computations, completeness, and status.
• Resolves deletion credit inquiries and invalid information.
• Responds to registrants’/carriers’ inquiries on a full range of registrations, applications, insurance requirements, federal requirements, federal heavy vehicle excise tax issues, and notices.
• Initiates appropriate account actions such as adjustments and collections of outstanding fines or fees.
• Explains the provisions of various registrations, license, or certificate laws.
• Provides technical expertise on how registrants can base-plate commercial fleets in Oklahoma and remain legal to operate within Oklahoma and nationally.
• Determines if the business entity presented by the registrant/carrier possesses the requisite operational control in Oklahoma to fulfill the requirements of various national registration plans.
• Recommends steps needed by the registrant/carrier to bring them into compliance with the law.
• Determines responsibility to file delinquent applications and returns and takes necessary action to close delinquent inquiries.
• Evaluates registrants’/carriers’ safety status and initiates revocation proceedings if a registrant/carrier is placed out of service by the Federal Motor Carrier Safety Administration.
• Reviews and processes business documents, which may include those of sole proprietorship, partnerships, corporations, limited liability companies, limited partnerships, and others, for correctness and conformity to state laws and rules.
• Communicates document deficiencies.
• Ensures that operational control of the commercial entity exists in Oklahoma prior to authorizing registration.
• Reviews and analyzes requests for information and clarification of laws, policies, and procedures.
• Conducts interviews in person or over the phone to clarify issues concerning filing requirements, due dates, registration procedures, and similar matters.
• Completes research of laws and rules as needed to respond to specific inquiries.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.
• Routes requests for materials, publications, or information to appropriate units for processing.
• Analyzes information presented to determine the nature of a problem.
• Provides assistance in interpreting and applying various laws, policies, and procedures for various international programs.
• Advises customers on matters related to the agency’s business operations and provides other assistance as needed.
• Performs audits and adjustments to verify complete applications, requirements, tax returns, and liabilities.
• Examines and processes legal documents related to various forms of business entities and activities.
• Prepares correspondence, reports, and other material.
• Maintains various records and filing systems, including computer records, as required.
• Advises registrants/carriers on a variety of laws, policies, and procedures concerning apportioned vehicle registration, intrastate carrier applications, heavy use taxes, safety requirements, Unified Carrier Registration, tax liabilities, due dates, required forms, and other matters.
• Provides services to customers and responds to telephone inquiries.
• Prepares written answers to inquiries by mail or electronic media, as required.
• Provides assistance to customers in obtaining required publications and forms, as needed.

Requirements & Tech Stack

• Computer systems
• Basic accounting methods and principles
• Office practices and procedures
• Business arithmetic
• Various registrant/carrier registration processes
• State laws and agency policies
• Forms and methods used to report taxes or apply/renew license or certificate
• Change of name procedures
• Interview techniques

Qualifications

• Bachelor’s degree in accounting, business, public administration, or a closely related field; or an equivalent combination of education and experience, substituting one year of experience in accounting, bookkeeping, tax revenue, apportioned vehicle registration, customer service, auditing, or closely related work for each year of the required education.
• Ability to read, interpret, and apply various laws, rules, and regulations concerning various types of programs and registration.
• Ability to use computer systems.
• Ability to understand various types of business records and documents.
• Ability to exercise independent judgment.
• Ability to provide prompt, courteous service.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, both orally and in writing.
• Ability to communicate with difficult or irate customers.

Additional Job Description

• Core work hours: Monday through Friday, 8:00 AM - 4:30 PM. This schedule may require flexibility based on the needs of the agency.

Benefits

• Leave Accrual:
• 15 days annually during the first 1–5 years of service.
• 18 days annually for 5–10 years of service.
• 20 days annually for 10–20 years of service.
• 25 days annually for over 20 years of service.
• Sick leave: Accrued at 15 days per year.
• Comprehensive health insurance package: medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account.
• Generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
• Retirement plans: Defined Contribution Plan or Deferred Compensation Plan.

Conditions of Employment

• Contingent on a favorable background check.
• FLSA Non-Exempt status.