Customer Service Representative

WaFd Bank

About the Role

Want to help strengthen your community's financial health? WaFd Bank is hiring a Customer Service Representative (CSR) to serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

This role offers:

• An opportunity to work for an employer of choice that provides a highly engaged work environment.
• A professional career with Monday through Friday work hours and weekends off.
• Opportunity for growth; promoting from within is a top priority.

Key Responsibilities

• Provide a positive first impression through friendly and courteous service.
• Perform efficient and accurate banking transactions.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.

Requirements & Tech Stack

• A smile and great attitude.
• Highly developed sense of integrity and strong work ethic.
• Personable and outgoing; able to talk with clients and build rapport and relationships.
• Great attention to detail and providing accurate service.
• Technically savvy; able to use multiple computer systems and ability to adapt to change.
• Kindness.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills.
• 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.
• Previous work in retail, consumer service delivery, or client relations.