Coordinator I, Systems Management

About the Role

• Delivers routine, clearly defined tasks to support the deployment, monitoring, and maintenance of enterprise IT platforms and systems.
• Applies standard practices to resolve routine system alerts and follows documented troubleshooting steps to maintain operational stability.
• Communicates primarily within the immediate IT Operations team, sharing progress, questions, and basic observations regarding server or platform health.
• Works within established IT governance procedures to assist with basic system lifecycle tasks, receiving regular direction and review from more senior systems administrators.
• Identifies straightforward improvements within daily system maintenance tasks and escalates infrastructure issues that fall outside standard procedures or are not clearly defined.
• Escalates unclear deployment requirements or security risks early and seeks confirmation before proceeding in ambiguous situations.
• Makes narrow to moderate decisions regarding routine system patching or log analysis, typically guided by prior examples and periodically reviewed.

Key Responsibilities

• Support the deployment, monitoring, and maintenance of enterprise IT platforms and systems.
• Resolve routine system alerts using standard practices and documented troubleshooting steps.
• Communicate progress, questions, and observations within the IT Operations team.
• Assist with basic system lifecycle tasks following IT governance procedures.
• Identify straightforward improvements in daily system maintenance.
• Escalate infrastructure issues beyond standard procedures.
• Escalate unclear deployment requirements or security risks.

Requirements & Tech Stack

• IT operations, systems administration, helpdesk, or a related technical support field.
• Experience in Windows/Linux server basics.
• Understanding of virtualization concepts.
• Potential early/starting expertise in cloud platforms (e.g., Microsoft Azure, AWS).
• Ability to work with close supervision for ambiguous work or atypical system configurations.

Qualifications

• Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
• Less than 2 years of experience in IT operations, systems administration, helpdesk, or a related technical support field.
• Relevant entry-level certifications (e.g., CompTIA Server+, Microsoft Azure Fundamentals, AWS Cloud Practitioner) are preferred.