Customer Service Specialist

About the Role

This is a full-time, on-site role based in Bengaluru.

Key Responsibilities

• Handling inbound and outbound customer interactions via phone, email, and chat.
• Ensuring prompt, accurate, and courteous responses to customer inquiries.
• Resolving customer inquiries and issues.
• Guiding customers through processes and product features.
• Escalating complex cases when needed.
• Maintaining detailed records of interactions in CRM systems.
• Following up to ensure resolution and customer satisfaction.
• Contributing feedback to improve customer experience and service workflows.
• Collaborating with internal teams.
• Adhering to quality and performance metrics.
• Representing Hypernova’s values in every customer touchpoint.

Requirements & Tech Stack

• Experience in a customer-facing role, preferably in a contact center or service-focused environment.
• Comfort working with CRM or ticketing tools and basic computer applications.
• Ability to work on-site in Bengaluru.
• Ability to manage shifts as required.
• Ability to perform in a target-driven environment.
• Ecommerce Experience Mandatory.

Qualifications

• Strong Customer Service and Customer Support skills.
• Ability to handle diverse inquiries professionally.
• Skills in Customer Satisfaction and Customer Experience.
• Focus on building trust and long-term relationships.
• Excellent Phone Etiquette and clear communication skills.
• Problem-solving and conflict-resolution abilities.
• Attention to detail and accuracy.
• High school diploma or bachelor’s degree in any discipline.
• Additional training in customer service or communication is an advantage.
• Immediate joiners preferred.