Customer Contact Comms Associate, Voice
Accenture
Bengaluru1–6 yrs3h agovia Naukri
About the Role
The Support Desk (SD) Associate responds to common, non-complex, in-house requests (Tier 1) and operates in the functional aspect of a single NGCO SD product area and its operating environment.
Key Responsibilities
- Handle, research, and resolve phone, chat, and email inquiries for NGCO SD customers regarding non-complex functional problems.
- Document and update customer contacts in the Customer Service System.
- Complete any follow-up work related to customer issue resolution.
- Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
- Adhere to current understanding of policies and procedures, new products, services, and processes of the client and the call center.
- Maintain acceptable attendance and punctuality.
- Respond to policy and procedures for communicating any schedule changes and preferences.
- Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.
- Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
- Support additional duties as necessary in high volume periods in the SD.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Customer Service - P4
- Call Center or Customer Service experience
- Typing
- Email and chat process
Qualifications
- Any Graduation
- Minimum 1 year experience