Customer Support Executive

About Deconstruct

Deconstruct is a science-backed skincare brand focused on creating safe, sensible, and honest products. We prioritize transparency and science while keeping the consumer at the center of our operations. We are seeking individuals who enjoy problem-solving, engaging with consumers, and ensuring every customer interaction is impactful.

About the Role

We are looking for a Customer Support Executive to represent Deconstruct and ensure an exceptional experience for every consumer. This role involves understanding customer needs, resolving issues, and transforming conversations into valuable consumer insights.

Key Responsibilities

• Handle customer inquiries via chat, email, and voice, providing timely and accurate resolutions.
• Assist customers with order-related questions, product information, returns, refunds, and other support needs.
• Communicate professionally and empathetically with customers across all channels.
• Maintain accurate records of customer interactions and escalate issues as needed.
• Coordinate with internal teams for the timely resolution of customer issues.
• Uphold service quality standards and achieve key metrics such as TAT, CSAT, and resolution rate.
• Identify recurring customer issues and provide insights to relevant teams to enhance the overall customer experience.

Language Requirements

• Mandatory: Fluent in English and Hindi.
• Additionally: Fluency in at least one regional language (e.g., Kannada, Telugu, Tamil, Bengali, Marathi, Gujarati, Malayalam).

What We're Looking For

• 1–2 years of experience in customer support/customer service, ideally across chat, email, and voice. Freshers enthusiastic about building a career in customer support are welcome.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and manage customer queries in a fast-paced environment.
• Basic proficiency in computers and customer support tools/CRM platforms.
• Strong attention to detail and the ability to effectively manage multiple customer interactions.

Why Deconstruct?

• Work with a growing D2C skincare brand.
• Gain knowledge about skincare, consumers, and D2C business.
• Opportunity for cross-functional work and ownership.
• Grow within a fast-moving startup.