Cloud Support Engineer
CLEAR INFOSEC
Chennai, Tamil Nadu, India3h agovia LinkedIn
About the Role
This is a full-time remote role for a Cloud Support Engineer.
Key Responsibilities
- Provide technical support for cloud-based environments.
- Diagnose and resolve issues related to infrastructure, networking, performance, and security.
- Monitor cloud systems.
- Manage configurations.
- Assist with incident response and root-cause analysis.
- Collaborate with internal teams and clients to troubleshoot service disruptions.
- Optimize system reliability.
- Document solutions and best practices.
- Recommend enhancements to architecture, security controls, and operational processes.
Qualifications
- Strong Troubleshooting and Technical Support skills for cloud-based systems and services.
- System Administration skills, including managing operating systems, cloud resources, and configurations.
- Networking skills, such as understanding TCP/IP, routing, switching, VPNs, and cloud networking concepts.
- Network Security skills, including access controls, firewalls, security groups, and vulnerability awareness.
- Experience with major cloud platforms (e.g., AWS, Azure, GCP) and related monitoring and logging tools.
- Familiarity with automation or scripting (e.g., Python, Bash, PowerShell) and Infrastructure as Code tools is beneficial.
- Strong analytical, communication, and documentation abilities, with a customer-focused approach.