Technical Product Support Engineer

About the Role

KLA Services is seeking a Technical Product Support Engineer to provide advanced troubleshooting support for sophisticated semiconductor capital equipment. This hands-on, equipment-focused engineering role is centered on diagnosing and resolving complex optical, electrical, mechanical, electro-mechanical, computer-control, and integrated software issues.

Key Responsibilities

• Serve as the second-level technical escalation resource for ongoing issues involving KLA semiconductor equipment.
• Assist field engineers with diagnosing, troubleshooting, and debugging sophisticated optical, electrical, mechanical, and electro-mechanical equipment, including computer-control systems and integrated software solutions.
• Apply in-depth system knowledge and a strong understanding of equipment operating principles to isolate complex or ambiguous failures.
• Perform hands-on, system-level problem solving to identify root cause, determine corrective action, and minimize equipment downtime.
• Exercise sound technical judgment within broadly defined practices and policies when selecting troubleshooting methods, diagnostic techniques, and recovery actions.
• Collaborate with product specialists, engineering teams, field organizations, and other technical partners to develop an optimized plan of action.
• Drive escalated issues toward resolution, restore equipment functionality, and support a positive customer outcome.
• Travel to customer locations regionally and worldwide, sometimes on short notice, to support critical escalated issues on-site (40–70% travel).
• Document troubleshooting processes, diagnostic results, technical findings, corrective actions, and lessons learned.
• Prepare clear service reports and postmortem reports following significant technical events.
• Support equipment installation, relocation, modification, or upgrade activities as needed.
• Provide technical training, knowledge transfer, and troubleshooting guidance to field engineers and other technical personnel.

Requirements & Tech Stack

• Hands-on equipment problem-solving and troubleshooting experience.
• Experience working with semiconductor manufacturing equipment, semiconductor capital equipment, or other sophisticated capital equipment.
• Ability to troubleshoot integrated systems involving optical, electrical, mechanical, electro-mechanical, computer-control, and software components.
• Ability to move beyond symptom identification and perform structured fault isolation and root-cause problem solving.
• Ability to collaborate effectively across field service, product support, engineering, and specialist teams.
• Ability to communicate technical findings clearly through written reports, troubleshooting documentation, and technical training.
• Ability to remain customer-focused and solution-oriented while supporting urgent or high-impact equipment issues.

Qualifications

• Master's Level Degree and 0 years related work experience; OR
• Bachelor's Level Degree and 2 years related work experience; OR
• Equivalent work experience.