Office Aide

About the Role

The Office Aide position is responsible for creating, managing, and tracking case files within an internal case management system. This role involves providing customer service to callers and executing assigned clerical tasks.

Key Responsibilities

• Create and update case management system records.
• Manage the department file request process.
• Handle the delivery and pick-up of physical case files among various departments.
• Answer the telephone; screen, log, and direct calls to the appropriate staff.
• Manage and track file transfers to and from off-site storage with outside vendors.
• Coordinate file destruction based on an established schedule.
• Perform miscellaneous routine clerical tasks.
• Move boxes and other large items.
• Handle minor office housekeeping duties.

Requirements & Tech Stack

• Office clerical experience (six months, including customer service).
• High school diploma or GED.
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.

Qualifications

• Data input and record-keeping experience.
• Experience handling multi-line telephone systems.
• Bilingual English/Spanish skills.

Working Conditions

• Primarily office environment with bright lighting.
• Requires prolonged periods in a stationary position.
• Constant viewing of a computer monitor or screen.
• Frequent computer use involving repetitive hand and wrist movements.
• Occasional exposure to outdoor heat and sunlight.
• Close physical proximity with others.
• Frequently changing tasks.
• Frequent public contact.
• Exposure to traumatic subject matters.
• Ability to lift 25-50 pounds.
• Ability to carry 25-50 pounds 100 feet.
• Ability to push/pull 25-50 pounds a distance of 1000 feet.
• Hybrid and alternative work schedule options are available after training based on business needs.

Selection Procedure

• Online applications are required.
• Candidates will be contacted primarily through email and their Workday online application profile.
• Must pass a pre-employment background and/or fingerprint investigation.
• Must pass drug and alcohol testing requirements for positions designated as safety-sensitive.