Telecaller

About the Role

This is a full-time, on-site Telecaller role based in Hyderabad at CAM_Cinevision Academy of Motionpicture & Arts.

Key Responsibilities

• Handle outbound and inbound calls to prospective learners.
• Provide information about courses and programs.
• Respond to queries in a clear and courteous manner.
• Maintain accurate call records.
• Update lead and enrollment tracking systems.
• Follow up with interested prospects.
• Schedule appointments or counselling sessions.
• Coordinate with admissions and marketing teams.
• Share feedback from callers.
• Support campaign-based calling activities.
• Meet daily call and conversion targets.
• Maintain a professional and service-oriented approach.

Requirements & Tech Stack

• Basic computer and data-entry skills, including the ability to work with call logs, spreadsheets, or CRM tools.
• Comfort working in an on-site, target-driven environment.
• Willingness to work standard office hours and occasional extended hours during peak admission periods.

Qualifications

• Strong spoken and written communication skills in English (and local languages as applicable), with a clear and confident telephone presence.
• Customer service and relationship-building skills, including active listening, empathy, and a courteous manner on calls.
• Time-management and organizational skills to handle call volumes, follow-ups, and documentation efficiently.
• Problem-solving abilities and the capacity to handle objections, answer questions, and escalate issues appropriately.
• Prior experience in telecalling, admissions counselling, sales support, or call center environments is beneficial.
• A high school diploma or equivalent is required.
• A college degree in any discipline is an advantage.