Customer Service Associate
Konecta
Bengaluru, Karnataka, India0–5 yrs3h agovia LinkedIn
About the Role
- Designation: Customer Service Associate (CSA) - Fixed Term Hire
- Location: Bengaluru (Whitefield)
- Company: Konecta
Key Responsibilities
- Receive chats and emails from clients to help resolve doubts and queries.
- Understand customer concerns and provide accurate and timely resolutions through Email, Voice, and Chat.
- Deliver excellent customer experience and maintain high CSAT scores.
- Document all interactions clearly in CRM systems.
- Adhere to quality standards, process guidelines, and compliance requirements.
- Meet individual and team performance targets (Productivity, Quality, CSAT).
- Upsell/Cross-sell products or services where applicable.
Requirements & Tech Stack
- Skills: Good English communication skills.
- Experience: At least (0-5 years) in the Customer Support role in an international voice & chat process is preferred. Freshers with good English communication skills can also apply.
- Shifts: Flexible with Rotational Shifts (UK / US / Other Shifts).
- Work Mode: Willing to work all 5 days from the Konecta Office at Bengaluru. No WFH option.
Qualifications
- Employment Type: Fixed Term Hire (FTH) for a period of 3 months. Based on business requirements and individual performance, candidates may be considered for absorption into permanent roles.
Salary Range
- Freshers: CTC Offered = 3.5 Lacs Per Annum (Including All) - based on interview feedback.
- Experienced: CTC Offered = Upto 5 Lacs Per Annum (Including All) - based on interview feedback.
Walk-In Drive Details
- Date: Saturday, 24th October 2026
- Timings: 10:30 AM IST Till 3:30 PM IST
- Venue: Wework IWF Campus, Survey No.192, Main Road, B Narayanapura, Whitefield, Mahadevapura, Bengaluru, Karnataka-560048.