Patient Services Specialist 1
Baylor Scott & White Health
About the Role
The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area, with direct oversight. This role assists patients to ensure high-quality, patient-centered care.
Essential Functions Of The Role
- Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
- Arranges follow-up visits and referral appointments.
- Assists with patient registration by collecting and verifying insurance information.
- Verifies patient demographics and enters changes into the computer system.
- Directs patients to appropriate waiting areas.
- Accepts payments for physician/clinic services.
- Posts payments and enters charges into the computer utilizing appropriate codes.
- Generates daily payment reports and verifies cash drawer against report.
- Provides accurate patient, medical, financial or procedural information.
- May be required to discuss financial arrangements with patients.
- Receives and directs phone calls.
- Assists patients and other visitors.
- Responds to routine inquiries.
- Ensures patient complaints are handled appropriately.
- Assists with medical records duties as requested.
Key Success Factors
- Good listening, interpersonal, and communication (oral and written) skills.
- Professional, pleasant, and respectful telephone etiquette.
- Ability to adapt communication style to suit different audiences.
- Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
- Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
- Ability to calm upset patients in a composed and professional demeanor.
- Excellent data entry, numeric, typing, and computer navigational skills, with attention to details.
- Comfortable working in a fast-paced, constantly changing and stressful environment.
- Enjoys helping patients and providing exceptional customer service.
- Thrives in a fast-paced, high-volume environment.
- Strong multitasking and scheduling abilities.
- Comfortable learning new technology and healthcare systems.
- Reliable, flexible, and team-oriented.
Qualifications
- EDUCATION: H.S. Diploma/GED Equivalent
- EXPERIENCE: Less than 1 Year of Experience