System Engineer

About the Role

We are seeking a hands-on, proactive Systems Engineer to ensure our automated robotic platforms operate at peak reliability and performance. In this role, you will be the primary technical owner onsite—monitoring system health, troubleshooting complex electro-mechanical and software issues, performing routine maintenance, and partnering closely with customer scientists and central engineering teams.

Key Responsibilities

• Maintain system uptime and performance across daily protocol runs.
• Diagnose and resolve operational hardware, software, and electro-mechanical issues using SOPs, system playbooks, and root-cause analysis.
• File clear, structured incident reports with relevant telemetry and metadata to escalate complex issues.
• Monitor platform health in real time using dashboards and telemetry tools to identify and mitigate anomalies.
• Perform regular calibration routines, preventative maintenance, and inspection of robotic arms, peripherals, and system consumables.
• Document incidents, resolutions, and system observations to build a robust site knowledge base.
• Assist engineering teams with hardware retrofits, software release validation, and post-deployment qualification runs.
• Partner directly with customer scientists to coordinate protocol execution, communicate status updates, and align on operational priorities.

Requirements & Tech Stack

• Degree or equivalent practical experience in Robotics, Mechatronics, Systems Engineering, Automation, or an allied discipline.
• Direct experience working hands-on with automated machinery, robotics, or complex electromechanical systems.
• Adept at working from SOPs while leveraging engineering intuition.
• Excellent written communication skills, with demonstrated ability to author precise incident reports and collaborate effectively with remote software and hardware teams.
• Detail-oriented mindset with a strong bias toward comprehensive documentation, root-cause investigation, and proactive risk mitigation.
• Willingness to support the specified evening shift and provide on-call support or schedule adjustments when critical customer runs require coverage.

Schedule & Work Environment

• Shift: Thursday – Monday | 6:00 PM – 2:00 AM (Evening Shift)
• Work Arrangement: Onsite