Sales Operations Specialist

About the Role

The Sales Operations Specialist is a full-time, on-site role based in Gurugram. This role is responsible for supporting the sales team by managing and optimizing daily sales processes, including tracking leads, maintaining CRM data, and preparing sales reports and dashboards.

Key Responsibilities

• Supporting the sales team by managing and optimizing daily sales processes.
• Tracking leads.
• Maintaining CRM data.
• Preparing sales reports and dashboards.
• Coordinating with sales representatives and customer service teams to ensure smooth handoffs, timely follow-ups, and accurate information sharing.
• Analyzing sales performance metrics.
• Identifying process improvements.
• Supporting forecasting activities.
• Assisting in the implementation of sales strategies and initiatives.
• Responding to internal queries.
• Helping standardize workflows.
• Contributing to a data-driven culture within the sales organization.

Requirements & Tech Stack

• Proficiency with CRM systems.
• Proficiency with spreadsheets.
• Proficiency with basic data visualization tools is preferred.

Qualifications

• Strong Sales Operations and Sales skills to support end-to-end sales processes and performance tracking.
• Solid Analytical Skills to interpret data, generate reports, and provide actionable insights for sales planning.
• Excellent Communication skills to collaborate with cross-functional teams and convey information clearly and professionally.
• Effective Customer Service skills to ensure positive interactions and support a learner-focused experience.
• Relevant experience in sales operations, business analysis, or a related commercial function within EdTech or education services is beneficial.
• Strong organizational skills.
• Attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Bachelor’s degree in Business, Commerce, Engineering, or a related field is preferred; equivalent practical experience is also valued.