Housekeeping Team Leader

About the Role

Soho House & Co is a collection of members' clubs, restaurants, hotels, and cinemas catering to those in the film, media, fashion, and creative industries.

Key Responsibilities

• Manage the daily activities of the Housekeeping Department including cleaning of offices, bedrooms, seating areas, washrooms, restaurants, suites, and public spaces.
• Supervise and coordinate team activities for smooth and efficient operation of the Housekeeping Department.
• Conduct periodic walk-throughs of the hotel, touring public areas and grounds to ensure appearance reflects highly on the hotel, brand, and company.
• Lead, develop, motivate, and empower employees to deliver operational best practices.
• Manage the annual budget, capital expenditure projects, and staffing, adhering to Soho House guidelines.
• Consistently propose product and service improvements and ways to generate new business.
• Plan, organize, and direct team members to ensure the highest degree of guest satisfaction.
• Establish and maintain accurate inventory records.
• Ensure equipment is properly maintained and meets health and safety requirements.
• Report, order, and replace damaged items or insufficient inventory.
• Conduct, capture, and track daily room and public area inspections.
• Recruit, schedule, and train all new housekeeping team members.
• Ensure proper handling of guests, protecting their privacy and confidentiality.
• Ensure the Company culture is visible in all aspects of the business.
• Ensure adherence to company reporting systems.
• Comply with all Company policies, standards, and local laws.
• Take action in all matters related to the safety, security, satisfaction, and well-being of employees, hotel guests, and property.
• Respond swiftly and effectively in any hotel emergency or safety situation.

Requirements & Tech Stack

• Experience working in hospitality is required to understand operations.
• Comfortable with systems and administrative tasks.
• Experience in managing a team and keeping them motivated.
• Expert in Housekeeping and excellent knowledge of all internal departments.

Qualifications

• Team player who communicates well with all colleagues.
• Punctual, reliable, and trustworthy.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can do attitude.