Technical Support Engineer

Softmed Technologies LLP

About the Role

• Full-time, on-site role.
• Based in the Kolkata metropolitan area.

Key Responsibilities

• Provide technical support for healthcare software applications.
• Assist with installation and configuration.
• Guide users on software usage.
• Diagnose and troubleshoot technical issues.
• Resolve support tickets.
• Document solutions.
• Escalate complex problems to engineering teams.
• Interact with customers and internal stakeholders via phone, email, and remote sessions.
• Maintain knowledge bases.
• Participate in product testing.
• Share feedback to improve system performance and reliability.

Requirements & Tech Stack

• Technical Support and Troubleshooting skills.
• Analytical Skills to interpret logs, identify root causes, and recommend solutions.
• Customer Support and Customer Service skills.
• Familiarity with Windows/Linux environments.
• Familiarity with networks.
• Familiarity with databases.
• Familiarity with remote support tools.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical users.
• Ability to manage multiple tickets.
• Ability to collaborate with cross-functional teams.

Qualifications

• Diploma or degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
• Relevant experience with healthcare or medical imaging software, telehealth platforms, or other enterprise applications is beneficial.